Client References

Frankie Harrell:

For thirteen years, Frankie Harrell worked as an inspector at a lace manufacturing textile mill in Henderson, North Carolina, when she was seriously injured in an on-the-job accident. While stepping forward to wind yarn into a knitting machine, her shoe got caught in a loose floorboard and she stumbled backwards, suffering permanent injury in both knees.

Ms. Harrell’s serious injuries required her to undergo six surgeries, two of which were total knee replacement procedures. She suffered from a meniscal tear in one knee, and a torn anterior cruciate ligament (ACL) in the other.

Before contacting the Law Offices of James Scott Farrin, Ms. Harrell filed a workers’ compensation claim and began receiving monthly workers’ compensation checks for knee injuries. She was unable to perform the duties of her job, and was assigned a 15 percent permanent partial disability rating to one knee and a 40 percent permanent partial disability rating to the other.

Several months after her job injury, Ms. Harrell’s place of employment closed permanently and filed for bankruptcy, meaning the benefit payments she received for almost five years stopped coming.

While the insurance carrier offered her a lump sum workers’ compensation settlement, she thought the amount was too low for what she needed to manage her permanent disability and pain.

“I thought I should get something more than what they were offering me for the pain I would always have, and for my injuries,” she said. “But I’m not really good at talking and all that.” Frankie didn’t feel anxious about calling James Scott Farrin because, she said, “I didn’t feel that my lawyers just wanted money. They did their job like they said they would.”

Workers’ Compensation Attorney Michael Mackay helped Ms. Harrell explain the mediation process before it began. “I didn’t really have to do anything,” she said, “Mike did it for me.”

Mr. Mackay referred her to Attorney Rick Fleming for her social security disability claim. “Mike got Rick to call me because he thought I needed disability in the shape I was in,” said Ms. Harrell.

Frankie Harrell says what she remembers most about her experience with the Law Offices of James Scott Farrin is not the result of her cases, but the customer service.

“They treat you like you’re somebody, you know, not like they could care less if you win your case or not,” Ms. Harrell said. “They were right there beside me the whole time. They treated me like I was one of theirs. I would recommend them to just about anybody.”